Privacy Policy

Our Commitment to Your Privacy

At AccountabilityEDGE, we take your privacy seriously. AccountabilityEDGE is a coaching and accountability app that connects coaches with their clients. This Privacy Policy explains what information we collect through the app and our website, how we use it, who can see it, and your rights regarding your data.

We’ve written this policy in plain language because we believe you deserve to understand how your information is handled. Where legal terms are necessary, we explain what they mean.

Information We Collect

Information You Provide Directly

When you use AccountabilityEDGE, you share information with us:

• Account Information: Your name, email address, password, role (coach or client), and optional profile photo. Your password is stored only in hashed form—we never see or store it in plain text.
• Goals and Progress: Goals, milestones, commitments, check-ins, reflections, status updates, and your answers to pre-session questions.
• Messages: Messages between you and your coach or client, including reactions, GIFs, and short videos you choose to send or record.
• Coach Information: If you’re a coach, your session notes, message templates, invite and registration codes, and the logo and brand colors you add to personalize your clients’ experience.
• Preferences: Your notification settings, appearance settings, and coaching-style preferences.
• Support Communications: Messages you send to our support team.

Information Collected Automatically

• Push Notification Token: If you allow notifications, your device provides a token that lets us deliver reminders and alerts to it.
• Log Data: Our servers record basic technical information such as IP address, request times, and error reports. This helps us keep the service secure and fix problems.
• Website Analytics: Our marketing website (accountability-edge.com) uses Google Analytics to understand how visitors find and use the site. The app itself does not use advertising or analytics trackers.

Information We Do NOT Collect

• Biometric Data: We do not collect fingerprints, face scans, or other biometric identifiers.
• Health Data: AccountabilityEDGE is not a health service. We do not collect or process protected health information under HIPAA or similar regulations.
• Payment Card Details: Coach subscriptions are processed by Stripe. Your card number goes directly to Stripe; we never see or store it. We keep only a reference to your Stripe customer and subscription so we know which plan you’re on.
• Contacts or Location: We do not access your contacts list or track your location.

How We Use Your Information

We use your information for the following purposes:

• Providing the Service: To run the coaching features you use—goals, check-ins, messaging, session preparation, and progress tracking.
• Communications and Notifications: To send sign-in links, password resets, reminders, daily coach summaries, and alerts by email and push notification, based on your settings.
• AI-Assisted Features: Some features use AI to help—for example, suggesting a coaching message, preparing a session summary for a coach, or recommending improvements to a goal. To do this, relevant content (such as a goal’s name and description, recent check-ins, and progress status) is sent to our AI provider to generate the suggestion.
• Billing: To manage coach subscriptions and plan limits.
• Security: To protect against fraud, abuse, and unauthorized access.
• Support: To respond when you reach out for help.
• Legal Compliance: To comply with applicable laws and regulations.

What We Don’t Do With Your Data

We want to be absolutely clear about what we will never do:

• We Never Sell Your Data: Your personal information is never sold to advertisers, data brokers, or any third parties.
• We Never Share Your Coaching Conversations: Your messages are visible only to you and the coach or client you’re talking with.
• We Never Use Your Data for Targeted Advertising: We don’t use your personal information to serve you ads.
• We Never Share Data for Marketing: We don’t share your information with other companies for their marketing purposes.

Who Can Access Your Information

Your information is only accessible to:

• You: You have full access to your own data through the app.
• Your Coach (if you’re a client): Your coach can see your profile, goals, milestones, commitments, check-ins, reflections, pre-session answers, and your messages with them. That’s the point of working with a coach—but it’s worth knowing.
• Your Clients (if you’re a coach): Your clients can see your name, profile photo, brand logo and colors, and the messages and feedback you send them. Your private session notes are visible only to you.
• Shared Reflection Videos: If you choose to share a goal-reflection video, it becomes viewable by anyone with its link. All other videos are private.
• Our Support Team: Team members may access your account on a need-to-know basis to provide support or resolve issues.
• Service Providers: We use trusted third-party services to run AccountabilityEDGE. They process data only to provide their service to us:
  • Render: Cloud hosting and database
  • Stripe: Payment processing for coach subscriptions
  • Resend: Email delivery
  • Expo: Push notification delivery
  • OpenAI: AI-assisted suggestions and summaries. Under OpenAI’s API terms, data sent through their API is not used to train their models by default.
  • Cloudflare Stream: Video storage and playback
  • GIPHY: GIF search in messages (only the search terms you type are sent)
  • Google Analytics: Website analytics on accountability-edge.com only
• Legal Requirements: We may share information if required by law, court order, or to protect the safety of our users or the public.

Data Security

We protect your data with industry-standard security measures:

• Encryption: Your data is encrypted in transit (HTTPS) and at rest in our hosting provider’s database.
• Password Protection: Passwords are stored using a one-way hash, so they can’t be read even by us.
• Private Videos: Videos are private by default and play only through short-lived signed links.
• Limited Access: Access to user data is limited to those who need it to operate and support the service.

While we work hard to protect your information, no system is 100% secure. We encourage you to use a strong, unique password and keep your login credentials private.

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we commit to:

• Notifying affected users within 72 hours of confirming the breach
• Providing clear information about what data was affected
• Explaining what steps we’re taking to address the breach
• Offering guidance on how you can protect yourself

Data Retention

We keep your data only as long as necessary:

• Active Accounts: We retain your data while your account is active to provide our services.
• Account Deletion: When you delete your account, your profile and the data tied to it—goals, commitments, check-ins, reflections, preferences, notifications, your conversations, and your videos—are permanently deleted right away. If you’re a coach, your subscription is cancelled first so you aren’t billed again, and your clients keep their own accounts. Residual copies may remain in encrypted backups for a limited time until they are overwritten.
• Billing Records: Stripe retains payment records as required by financial regulations.
• Legal Requirements: We may retain certain information longer if required by law.

Your Rights and Choices

You have control over your information. Here’s what you can do:

All Users

• Access: View your data within the app at any time.
• Correction: Update your profile information and preferences in Settings.
• Export: Request a copy of your data by emailing support@thirdpeakstudio.com.
• Deletion: Delete your account in the app under Settings. This permanently removes your data right away. See our account deletion instructions for step-by-step guidance.
• Notification Control: Manage which notifications you receive in Settings, or turn off push notifications in your device settings.

California Residents (CCPA/CPRA Rights)

If you’re a California resident, you have additional rights under CCPA and CPRA. To exercise these rights, email us at support@thirdpeakstudio.com with “California Privacy Request” in the subject line. We’ll respond within 45 days.

European Users (GDPR Rights)

If you’re in the European Economic Area (EEA) or UK, you have rights under GDPR. To exercise these rights, email us at support@thirdpeakstudio.com with “GDPR Request” in the subject line. We’ll respond within 30 days.

Children’s Privacy

AccountabilityEDGE is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has created an account, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the “Last Updated” date and notify you through the app or by email.

Contact Us

Have questions about your privacy? We’re happy to help.

Email: support@thirdpeakstudio.com

AccountabilityEDGE is committed to protecting your privacy. If anything in this policy is unclear, please don’t hesitate to reach out.